Shipping policy

SHIPPING POLICY

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SHIPPING POLICY

Last updated: August 29, 2026

This Shipping Policy explains how Foldy Bag orders are processed, fulfilled, shipped, and delivered.

Seller

Foldy Bag is operated by:

FLIS SPECIAL d.o.o.
Slovenia

Customer support:

info.foldybag@gmail.com

Where We Ship

Foldy Bag currently ships to eligible addresses within the United States.

Orders to locations not supported by our shipping service may be rejected or canceled.

Third-Party Fulfillment

Foldy Bag uses third-party fulfillment.

Orders are fulfilled through our supplier and logistics partners, including CJ Dropshipping.

Products may be shipped directly from a third-party fulfillment facility rather than from a warehouse owned by Foldy Bag.

For the current Foldy Bag product, orders may originate from China or another available CJ Dropshipping fulfillment location.

Processing Time

Orders normally require:

[ADD VERIFIED CJ PROCESSING TIME BEFORE LAUNCH]

before shipment.

Processing time is the time required to:

  • receive the order;
  • verify payment;
  • submit it to fulfillment;
  • prepare the product;
  • pack the shipment; and
  • hand it to the shipping carrier.

Processing time is not the same as transit time.

Transit Time

After the package has been handed to the shipping carrier, the estimated transit time to the United States is:

[ADD VERIFIED CJ TRANSIT TIME BEFORE LAUNCH]

Transit time begins after dispatch.

Estimated Total Delivery Time

Estimated delivery time is approximately:

Processing time + Transit time = Total estimated delivery time

Your published estimate should therefore be:

[ADD VERIFIED TOTAL DELIVERY RANGE BEFORE LAUNCH]

Do not count processing time twice.

If CJ states its estimates in calendar days rather than business days, Foldy Bag will use the same basis or clearly explain the difference.

Shipping Charges

Current shipping charges, including any Free Shipping offer, will be displayed before completion of checkout.

Where Foldy Bag advertises free standard U.S. shipping, the customer will not be charged a separate fee for that qualifying standard shipping method.

Free shipping does not mean expedited delivery.

Tracking

Where tracking is available, we will provide tracking information after the shipment has been dispatched and the tracking number becomes available.

Tracking information may take several days to show its first carrier scan.

A short delay in tracking updates does not necessarily mean the shipment has not been dispatched.

Multiple-Item Orders

Where possible, multi-item orders will be shipped together.

However, fulfillment or logistics requirements may occasionally result in an order being divided into separate packages.

Where that occurs:

  • packages may have separate tracking numbers; and
  • packages may arrive on different dates.

Customs, Duties and Import Charges

Because products may be shipped internationally, packages may be subject to customs or import processing.

BEFORE LAUNCH, THIS SECTION MUST MATCH THE ACTUAL CJ SHIPPING METHOD.

Duties/tax status:

[ADD BEFORE LAUNCH: DUTIES/TAXES INCLUDED OR CUSTOMER MAY BE CHARGED]

Foldy Bag will not intentionally represent that duties or import charges are included unless the selected fulfillment/shipping arrangement supports that representation.

If additional customs or import charges may be imposed on the customer, this will be disclosed clearly before purchase where required.

Address Accuracy

Customers are responsible for providing:

  • correct recipient name;
  • complete street address;
  • apartment/unit number where applicable;
  • city;
  • state;
  • ZIP code; and
  • other requested delivery information.

If you notice an error, contact:

info.foldybag@gmail.com

immediately.

We cannot guarantee corrections after fulfillment has begun.

Delivery Delays

Delivery estimates may be affected by:

  • carrier delays;
  • customs processing;
  • severe weather;
  • public holidays;
  • transportation disruptions;
  • unusually high order volume;
  • incorrect addresses; or
  • other events outside our reasonable control.

We will not knowingly conceal a material delay.

Delays Before Shipment

If we cannot ship an order within the shipping period represented to the customer, we will provide the notice, cancellation options, and refund options required by applicable U.S. law.

Lost Shipments

If tracking has not updated for an unusually long period or your package appears to be lost, contact:

info.foldybag@gmail.com

We will investigate available tracking information with the fulfillment provider and/or shipping carrier.

Where a shipment is confirmed lost, Foldy Bag will provide an appropriate resolution, such as reshipment or refund.

Package Marked Delivered but Not Found

If tracking indicates "Delivered" but you cannot locate the package, please first check:

  • the delivery location;
  • mailbox;
  • reception area;
  • household members;
  • nearby safe locations used by the carrier; and
  • the carrier's delivery details.

If it still cannot be located, contact us.

We will review the available shipment information and assist where reasonably possible.

Returned-to-Sender Packages

A shipment may be returned to sender because of:

  • an incorrect address;
  • incomplete address;
  • failed delivery attempts;
  • refusal of delivery; or
  • other carrier-related reasons.

Contact us if tracking indicates a return to sender.

Where the return resulted from incorrect information provided by the customer, reasonable reshipping costs may apply.

Contact

Foldy Bag
Operated by FLIS SPECIAL d.o.o.
Email: info.foldybag@gmail.com
Slovenia