Return and refund policy

Thank you for shopping with Foldy Bag. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

30-Day Return Policy

We accept eligible returns requested within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• be unused or only inspected to the extent reasonably necessary to determine its nature and condition;
• be in the same condition in which you received it;
• include any original packaging, accessories, tags, or components supplied with the product, where applicable; and
• be accompanied by proof of purchase or your order number.

How to Start a Return

To request a return, contact us at:

Email: info.foldybag@gmail.com

Please include:

• your full name;
• order number;
• email address used when placing the order;
• reason for the return; and
• photos or video if the item is damaged, defective, or incorrect.

If your return is approved, we will provide you with the appropriate return instructions and return address.

Please do not send products back to the address shown on the original shipping label unless we specifically instruct you to do so.

Products returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your Foldy Bag arrives damaged, defective, materially different from what you ordered, or if you receive the wrong product, contact us as soon as reasonably possible at [info.foldybag@gmail.com].

Please provide clear photographs or video showing the issue.

After reviewing your claim, we may offer, as appropriate:

• a replacement;
• a full or partial refund; or
• another reasonable solution.

Where the product arrived damaged, defective, or incorrect due to our error or the fulfillment process, you will not be required to pay reasonable return shipping costs where a return is necessary.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Change-of-Mind Returns

If you simply change your mind and the product is otherwise correct and undamaged, you may request an eligible return within the 30-day return period.

Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns.

We recommend using a trackable shipping service, as we cannot guarantee receipt of a return package that is sent without tracking.

Bundles and Multi-Buy Orders

Foldy Bag may occasionally be sold in multi-item offers or bundles.

If you return an entire eligible bundle, the refund will be based on the amount actually paid for that bundle.

If only part of a bundle is damaged, defective, or incorrect, contact us before returning any products so we can determine the appropriate solution.

Non-Returnable Items

We may refuse a change-of-mind return where a product:

• has been materially used;
• has been intentionally damaged or altered after delivery;
• is missing significant components;
• is returned outside the applicable return period; or
• was clearly marked as non-returnable before purchase, where permitted by law.

This section does not apply where applicable law requires us to accept the return.

Refunds

Once your approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Please allow your bank, card issuer, or payment provider additional time to process and display the refund.

We do not normally issue cash refunds, gift cards, or store credit instead of a required monetary refund unless you specifically agree to that option.

Shipping Charges

If you paid an original shipping charge, that charge is generally non-refundable for a change-of-mind return unless otherwise stated or required by law.

If an order is refunded because we failed to fulfill it, sent an incorrect item, or the product arrived materially defective, applicable shipping charges may also be refunded where required.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at [info.foldybag@gmail.com].

Orders are automatically transmitted to our fulfillment process, so we cannot guarantee that an order can be changed or canceled after it has entered processing.

If we are able to stop the order before shipment, we will cancel it and issue the applicable refund.

Once an order has shipped, it generally cannot be canceled and must instead be handled under our return process.

Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate delivery information.

If a package is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or repeated failed delivery attempts, additional shipping costs may apply before the order can be reshipped.

Contact us if you believe a shipment has been returned to sender.

Chargebacks

If you have a problem with your order, please contact us first so we have an opportunity to resolve the issue.

This does not affect any legal right you may have to dispute a transaction with your card issuer or payment provider.

Contact

For questions regarding returns or refunds: info.foldybag@gmail.com

Foldy Bag Customer Support